New Home Warranty Rep
2.
8 Parrish, FL Parrish, FL Full-time Full-time From $50,000 a year From $50,000 a year Customer Care Representative Duties:
Follow and acquire a full understanding and knowledge of the Medallion Home Customer Care Program procedures and guidelines to resolve Homeowner Service Requests all while demonstrating a high level of customer service and professionalism.
Complete all standard and escalated customer service requests promptly and accurately by providing documentation and follow up to ensure closure on every Homeowner Service Request within given timeframe.
Address new and current homeowner's concerns demonstrating a high level of knowledge and customer satisfaction in a prompt, courteous manner relating to Homeowner Service Request items that need repair within the Medallion Customer Care Program through phone, email and in person communication.
Perform inspections of all Homeowner Service Requests submitted by homeowners by visiting the homeowner to assess the situation and to ensure the validity of the service requested.
Coordinate and schedule Vendor/ Trade Partners and subcontractors through construction software program to perform the necessary service repairs in the homeowner's home.
Communicate and follow up with Vendor/ Trade Partners and subcontractors to ensure repair(s) is completed correctly in a timely manner and to the homeowner's satisfaction.
Build strong, positive relationships, act as the primary contact and maintain appropriate and regular communication with homeowners and Vendor / Trade Partners and Subcontractors.
Perform other duties as assigned.
Skills:
- Excellent verbal and written communication skills in English.
- Strong customer service skills, with the ability to handle challenging situations professionally.
- Proficient in data entry and navigating computer systems.
- Ability to analyze customer needs and provide appropriate solutions.
- Experience with outbound calling is a plus.
- Multilingual candidates are highly desired, especially those fluent in Spanish.
Join our team as a Customer Service Representative and be part of a dynamic company that values its employees.
We offer competitive pay, comprehensive benefits, and opportunities for career growth.
If you have a passion for providing exceptional customer service and possess the necessary skills, we want to hear from you! Note:
This job description is intended to provide a general overview of the position.
It is not an exhaustive list of all responsibilities, duties, skills, and qualifications required.
Job Type:
Full-time Pay:
From $50,000.
00 per year
Benefits:
401(k) 401(k) matching Dental insurance Health insurance On-the-job training Paid time off Vision insurance Experience level:
2 years Shift:
8 hour shift Day shift Weekly day range:
Monday to Friday Work setting:
In-person Work Location:
In person.
Estimated Salary: $20 to $28 per hour based on qualifications.
8 Parrish, FL Parrish, FL Full-time Full-time From $50,000 a year From $50,000 a year Customer Care Representative Duties:
Follow and acquire a full understanding and knowledge of the Medallion Home Customer Care Program procedures and guidelines to resolve Homeowner Service Requests all while demonstrating a high level of customer service and professionalism.
Complete all standard and escalated customer service requests promptly and accurately by providing documentation and follow up to ensure closure on every Homeowner Service Request within given timeframe.
Address new and current homeowner's concerns demonstrating a high level of knowledge and customer satisfaction in a prompt, courteous manner relating to Homeowner Service Request items that need repair within the Medallion Customer Care Program through phone, email and in person communication.
Perform inspections of all Homeowner Service Requests submitted by homeowners by visiting the homeowner to assess the situation and to ensure the validity of the service requested.
Coordinate and schedule Vendor/ Trade Partners and subcontractors through construction software program to perform the necessary service repairs in the homeowner's home.
Communicate and follow up with Vendor/ Trade Partners and subcontractors to ensure repair(s) is completed correctly in a timely manner and to the homeowner's satisfaction.
Build strong, positive relationships, act as the primary contact and maintain appropriate and regular communication with homeowners and Vendor / Trade Partners and Subcontractors.
Perform other duties as assigned.
Skills:
- Excellent verbal and written communication skills in English.
- Strong customer service skills, with the ability to handle challenging situations professionally.
- Proficient in data entry and navigating computer systems.
- Ability to analyze customer needs and provide appropriate solutions.
- Experience with outbound calling is a plus.
- Multilingual candidates are highly desired, especially those fluent in Spanish.
Join our team as a Customer Service Representative and be part of a dynamic company that values its employees.
We offer competitive pay, comprehensive benefits, and opportunities for career growth.
If you have a passion for providing exceptional customer service and possess the necessary skills, we want to hear from you! Note:
This job description is intended to provide a general overview of the position.
It is not an exhaustive list of all responsibilities, duties, skills, and qualifications required.
Job Type:
Full-time Pay:
From $50,000.
00 per year
Benefits:
401(k) 401(k) matching Dental insurance Health insurance On-the-job training Paid time off Vision insurance Experience level:
2 years Shift:
8 hour shift Day shift Weekly day range:
Monday to Friday Work setting:
In-person Work Location:
In person.
Estimated Salary: $20 to $28 per hour based on qualifications.
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